What do you want?

Paul Whitaker says,

I want widgets. I want widgets that are similar to what I have on my lovely new Mac.

Great idea – I think of these as single purpose applets that are easy to figure out and do their job extremely well. Only thing for me is the UI. With a large screen, it’s easy to pepper the desktop with widgets or to find them quickly with Exposé. But what about a phone?

Microsoft was the first to have an active idle screen. Sendo put it first on Series 60 with their Sendo X. With the Nokia 6680 (Series 60 2.6?), there is now an active screen on all of Nokia’s newer phones too.

But, is it extensible? Can I write an app that registers info on the active idle, as does the calendar and to-do list? Then I could see having a line up of widgets I could scroll through somehow to get weather info, ticker tape of news and such, status of my whatever, and so on.

Uh, I think Paul could actually answer that better than I.

Also, I didn’t know Paul had a blog. Shouldn’t be a surprise. He’s an interesting dude. I had the good fortune to meet him a long time ago.

What makes a compelling mobile product offering?

I’ve been doing a lot of reading and thinking this summer. There’s a whole lot of really smart folks out there, saying a bunch of stuff that is spot-on. I’ve also had many interesting discussions from which I have picked up further insights (meaning, some of this is mine and some of this is from others). Along the way, I’ve been collecting what I think are attributes for a compelling product (or service) which in my mind is a fusion of the Web, PC, and mobile (especially the mobile part). I’m not saying the product has to have all these attributes, but I think these are important things to consider when creating a product.

Here’s the list (in no particular order).

Simple – the simpler and easier to use, the quicker to deploy, the quicker it can be adopted.
Geographic diversity – keep in mind local specificities and regional sophistication.
Disruption – think differently.
Consumer electronics – still where the money is at.
Mobile multimedia – my preference in tech space.
Connecting people – collaborative filtering, profiles, making your social network work for you.
End to end user experience – think of the whole solution, but not necessarily on a single device.
Non-cellular – so we don’t make everything have to go through the network.
Internet everywhere – sort of true, something to tap into.
User-created content – where I think the value to the user is.
No boxes – make it easy for the service provider partner to adopt and integrate.
Enabling product recommendations – let your users do your marketing.
Play shifting – don’t lock user media to a single device or format, freedom to the user!
Play – tie this in and you have an addictive product.
Mobile communication rituals and social capital – tap into the user psyche, they want to communicate and share, not sit passively and consume, think also of the mobile lifestyle.
Business of non-consumption – a term from Clayton Christiansen describing an innovation that caters to something that previously could not be done.

I want to keep working on this list, add or remove some attributes, understand what they mean in relation to each other. Of course, I also want to understand what attributes I, myself, could pull together to create a compelling offering. At the same time, I am looking at different companies to see if they are ignoring one of these attributes, to understand the outcomes and consequences.

What do you think? Am I full of it? Clueless? Spot-on?

Remember the customer

In my recent trip to Brasil, I met with some of the leading Latin American media companies. It was impressive how much they took to blogging. One thing I noticed was that a few of them had separate photoblogging (usually for the mobile) and text blogging.

Here’s UOL’s text-based blogs. Here are their mobile blogs (and mobile access!).

I was a bit put off, since I keep saying that blogging is blogging, whether you do it from a phone or a PC. But, these guys taught me a small something.

By having different versions of blogging – mobile or fixed, both for posting and viewing – you are able to actually segment the offering and also segment the marketing so that you better serve and inform the customer. What this tells me that it might just be that folks who like posting have their preferences and usually keep it that way.

This makes sense. You’ve got folks who just use Flickr for the photosharing, then you have the folks who use TypePad for text blogging and light photosharing.

TypePad has started segmenting their offering by providing mobile-multimedia-friendly templates and text-friendly templates. I have already figured out a bunch of things TypePad should do to be more mobile-friendly, but I keep thinking in terms of the whole TypePad service. This last tip from Brasil helps me understand what kind of segmentation can be done and how far to be able to better serve the different type of bloggers.

A comment on social moblie apps

In the past few years I’ve seen a whole load of social mobile apps, such as Sensor (was a bit involved in that one), and more recently fotochatter and 6th Sense.

I think most of them are clever and work as advertised. But, all seem to be based on a Symbian or Windows Mobile app for a smartphone and thus suffer from a crucial weakness – density of devices.

All of these apps (they are not services, yet) require that a person be nearby with the same app running. Therefore, there needs to be a high enough density of folks with the right phones in the right places with the right app.

Uh uh.

Having used various of these apps, I have felt very lonely, even in the mobile crazy halls at Nokia. There just isn’t any penetration of these smartphones to a significant degree to make these apps useful.

I’ve seen some ideas of how to get around this limitation, but all of them still expect someone to have a smartphone.

Here’s my proposal, forget the smartphone and deploy something that can be used with simple Java phones. Indeed, I’ve seen some cool stuff there, too, but nothing out in the wild, yet.

It’s so easy to make an app for a smartphone and say you’ve got a winner. But the reality is that there are about, oh, 600 million phones out there being sold this year that will not be smartphones (which themselves should amount to no more than 10% of the total market for new phones).

What say you?

Mobile Monday comments – Easy mobile sign up

I’ve been a proponent of using the PC, browser, or mobile in a unified way – basically, using the channel most suited for a particular activity. One area that can get overlooked is a service subscription process. Of course, it can be easiest to sign up using a PC, but for some services, signing up from the phone might bee just as easy. For example, signing up with a short code via SMS makes it easy to capture already a subscriber’s phone number.

I think it is a challenge to actually make sign up simple for some services, say a blogging app. But, it can be done, for example, by having simple defaults for the person who signs up via the mobile, that then can be changed when they get to a PC. I think Kodak does this with their uploader app. You just upload, even if you don’t have an account. You can then go to your PC and complete the process.

What triggered my thoughts here was Mobile Mike’s insightful comment in his report from his and Russ’ most recent Mobile Monday. I think he also hits it on the head for the quick demo and sign up process (been there, suffered that!):

Link: This is Mobility � Blog Archive � Mobile Demos – Grabbing Attention vs. Creating a Stir.

I know all the reasons why people keep the registration process mostly on the PC, but I still think it’s wrong. Let sign up for your service be as much of an impulse event as possible. Let one user recommend it to a friend and start using it right there at the gathering they’re having, without needing to go back to a PC to sign up and then use at some future point. If I’m at a concert and someone tells me about photo sharing software they’re using, you bet I want to start using it right then. Delaying that event will cause a lot of loss in terms of users. When I sign up later at my PC there’s nothing for me to do, I’ll probably forget about the app pretty quick. The positive use I could have had at the event where I heard about the software is a powerfully marketing tool, use it by enabling it. You need to be able to capture that event if you’re working on a mobile social application. The software and service are situated and realtime, the sign up and start of use should be as well.

Fwing Photo Upload MIDlet for 6600 and 6680

Check out Mobile Mike’s nifty app.

Go Fwing yourself!

Link: This is Mobility � Blog Archive � Fwing Photo Upload MIDlet for 6600 and 6680.

Fwing Photo Upload MIDlet for 6600 and 6680

One of my long standing pet peeves is that I can’t set tags when I send a photo from my phone. There were some postings a while ago about a MIDlet that posted to Flickr, but I couldn’t find it. And I haven’t written any MIDP code since early 2003. That’s a long time ago in Internet time. It translates on the Great Internet Timeline scale to somewhere around the Tiassic period. I really needed a quick refresher. So I fixed both problems by making a MIDlet that uploads images to Flickr using the POST based API.

Russell Beattie Notebook – New Palm Logo Analysis

Russ made a comment on the most recent change of logos at Palm.

Link: Russell Beattie Notebook – New Palm Logo Analysis.

Call me a stick in the mud, but I think the new Palm logo doesn’t have the same cool-factor that the first one did. The old one reminds me of BMW – especially when you see it as a button on a device – it conveys a sense of technical excellence. The new one is like a dot-com startup which alludes to the old logo, but then adds orange as a sign of "innovation," but I don’t think it works.

Not to mention the fact that they’re throwing away years of brand-recognition as well…

Being from a marketing group at Nokia, I think deeply about corporate brands. Whenever we did anything, such as Lifeblog or Series 60, we always thought of the look and feel of the app and marketing material, consistency, clarity, credibility, made gradual changes, and so on.

I was blessed to receive brand training (brand culture, more like it) from the top gurus from Nokia themselves, the ones who have been growing it for the past 10-15 years. One of the first exercises was to find dumb-brand-director moves at other companies. My example was the big change Palm did (that very day) from the strong brand recognition of the Palm name and colours to Palmone and the stupid garish brown and orange.

Yes, that was basically brand suicide.

I get a feeling that Palm finally shot that stupid brand director and brought back the old one to straighten out the brand again. But, the change will be gradual. And a lot of equity was lost – hmm, might that help explain Palm’s invisibility in the current market? We always point to the contributions of brand screw ups to the fall of a company.

Palm’s best bet is to fade to just the name, no button or anything. Turn the text black or blue (no pun there, just get rid of the orange). They should also run a brand building campaign to expunge the orange – maybe a ‘Palm then, Palm now’ campaign, maybe even a ‘Palm oops’, too, and laugh at the orange (I mean, you can’t really hide it any more).

I heard some other things I don’t know if I can repeat, but I get the feeling that over the next few years, Palm will regain their brand recognition and take a better ownership of their historical brand.

I mean, why throw away the lead? Now they are like everyone else and have to (re)gain it.

 

Yahoo cements UC partnership / Research lab to be established near Berkeley campus

I know Marc and his research well – I donated a bunch of phones to his labs, too. What I do know is  what he does in the mobile multimedia space. I also know what he’s thinking and it’s going to be one heck of a lab.

I wonder if I should move to Berkeley? I wonder if Nokia would be interested in some sort of three-way lab? Nah, two-way labs are already complicated.

But, I think Marc’s going to create and transfer some really great mobile multimedia stuff to Yahoo in the next few years. Yep, Yahoo is still doing many of the right things in the mobile space. Poor Google.

Go Marc.

Link: Yahoo cements UC partnership / Research lab to be established near Berkeley campus.

The Sunnyvale Web portal plans to unveil a partnership today with UC Berkeley to open a research lab near the university campus.

The collaboration is intended to tap Berkeley’s student and faculty brain power to create the next generation of online technology. Yahoo hopes to use any innovation from the lab on its Web portal, among the Internet’s most popular destinations.