Social engineering via mobile phones

The mobile phone has become the most intimate (as in ‘of a very personal nature’) piece of electronics that you carry around all the time. People are more likely to do without many regular creature comforts before doing without their phone. Therefore, it’s not surprising that it is a great position to be a vehicle for something like personal social engineering.

You’ve heard of services that remind women of their monthly cycles, to help them get pregnant (or avoid it). You’ve heard of services that help you avoid embarrassing ‘drunk dialing‘. The latest, and this is out of NYU’s ITP from where a lot of other clever mobile social services have sprung, is a service called ‘The Popularity Dialer‘ that calls your phone to help you out of potential ‘situations’.

It’s like the classic business person who asks the assistant to page or call to make an excuse to escape a meeting. Only in this case, there is no human co-conspirator, you set up the call via the Web, then the service calls you with a canned conversation to prompt your responses.

Kinda funny. Go to their website and listen to the different recordings.

Link: Cell phone as social lifesaver – Business Filter – The Boston Globe.

Heading into a meeting in which you’ll wish you would get an urgent call on your cell phone to save you? Or maybe you just want to seem popular. Help is here. The Popularity Dialer offers a service that easily and credibly fakes a cell phone call.

They are donation supported – it costs them something to make the call. Hmm, I wonder if they use Skype or Gizmo to make the calls. Very cheap.

So it’s come to this

The line was as short as usual at the airline security and check in counter – there were about 20 people in front of him. Jude was glad that he had come 5 hours before his flight, especially with the new rule that was just instituted that day.

It was pretty clear that this would be his last trip ever to the US – either he would demand it back at the office or he would just have to find another job that didn’t require travel to the US. Looking down at the folks in front of him, he felt sorry for the poor chaps who were not even US citizens, who had to endure an extra layer of security when entering or leaving the country.

Jude and his family had endured openly totalitarian governments every generation, so they were all quite sensitive to anything that took away a grain of individuality, security, or control. But, like a family of Cassandras, everyone thought Jude and family were a bunch of shrill nay-sayers, reckless in the face of the threats so clearly pointed out by the reigning US government.

Oh, Jude saw all the small signs clearly enough. He realized that it was unfair to be so fiercely livid with how things have progressed. It was predictable. Yet, livid he still was.

It first started with the weird notion that armed soldiers in uniform and with semi-automatic rifles, mingling with general airline passengers, were a great way to ensure security. And don’t forget the police dogs.

Then came the multiple searches, the separate x-ray screening of suitcases that wasn’t integrated into the normal flow of anything, and the wand.

For some reason, along the way nail clippers and bottle openers became weapons.

When some crazy dude brought Semtex aboard, hidden in his shoe, and tried to light it, a bizarre fascination for removing shoes overtook security agencies. Why couldn’t he just have pulled it out first? Then the whole ‘bomb in the shoe’ fear would never have happened.

Then some suicide bombers hid explosives in their bras, dooming thousands and thousands of innocent women of all ages to public groping and embarrassing shirt removal.

When some hyperactive journalist found that she excelled at racial profiling, feeling threatened by an Arabic music group spread out across her plane, a classic totalitarian regime rule came back: no congregating in the corridors or by the bathrooms. Uh, don’t people get in line to go to the bathroom?

No matter, that didn’t last long, soon folks had to stay seated the whole journey, pressing the call button for the crew to accompany passengers to the bathroom.

Alas, that didn’t last long either. A man who had diarrhea was just too suspicious, was arrested, and, in the ensuing panic, the resulting rules ensured that no one was allowed to leave their seat. Yes, that certainly helped reduce the number of passengers on long-haul flights. It was said that the first flight under this rule that flew from NYC to Singapore was a particularly nasty flight. Especially when the passengers rebelled, only to find the bathrooms barred shut, just like the cockpit. The marshals were busy on that flight.

Yet, it is comforting to know that some rules are complementary. When the London police broke up a ring of fanatics bent on blowing up planes with liquids, all liquids were banned from flights, despite the sharp rise in deaths from deep vein thrombosis. So, for the most part, people end up dehydrated, so don’t need to use the bathrooms on flights anymore. Oh, and folks who need liquids, young and old, have decided that air travel is just not worth it.

It was inevitable, but after liquids were banned, and then carry-on sizes reduced, a tube of lip balm was found in the bathroom. The transatlantic flight was diverted to Greenland and all the passengers sent to Guantanamo for three weeks of questioning. Most were sent home when the tube of lip balm turned out to be lip balm.

Needless to say, it was decided that all carry-ons be banned from US flights. But, it was clear that the pat-downs were insufficient, since a few crafty kids brought some tape and toothpicks aboard to play games with. The kids will be out of jail in a few years. They, of course, join that celebrity black belt kung fu martial artist who struck a pose for fun and reminded the transportation authoritarians to make it illegal for martial artists to fly.

On the ground, rules are keeping apace. Pat-downs were replaced with fancy x-ray machines. Yes, Jude shook his head, x-ray is dangerous, and so folks now have to keep track of their exposure. Business travelers quickly reach their limit and it’s expected that cancer rate among traveling sales folk to sharply spike.

Jude looked to the front of the line and watched as someone walked into the x-ray box. The box could scan through clothing. At first, ‘private’ areas were blurred in the monitors, but panic set in and there is no longer any privacy – all can be seen. And if that is not sufficient, the passenger is asked to strip to their bare skin.

To ensure additional security, the US set up their own checkpoints at foreign airports with flights to the US or flights that connected to flights to the US – in short, practically every airport in the world. For some reason, the foreign governments did not protest. Especially since their rules are nowhere near as draconian, and security is still fine. There just is no evidence that any of the security measures have made flying any safer.

The woman two spots ahead of him sneezed. Out of the blue, three men in isolation suits jumped on her before she could wipe her nose, and covered her in a Mylar tarp. Jude could hear her yelling and kicking, and then screeching as one of the men drove a hypodermic needle through the Mylar and into her moving form (Jude thought it might have been her head). No end to the paranoia, there is now a quick DNA test to make sure that no one is carrying a dangerous virus. Folks who sneeze or cough are best advised to stay home or risk the counter-bioterrorist squad.

The man behind Jude just sighed.

Farther ahead in the line, a man put a pastille in his mouth. That was one of the latest cruelties – laxatives. Afraid that someone would smuggle bomb making materials in their own body, making such items indistinguishable from normal bowel contents, it was decreed that all passengers must defecate and urinate before boarding. At the same time, the counter-bioterrorism squad takes samples for DNA analysis, comparing it with the medical record of the passenger.

A few hours later it was finally Jude’s time. After Jude had been poked, squeezed, felt up, puffed at, pooped and peed, and his medical record scanned and verified, his body shot through with more REMs than necessary, his pockets emptied of all materials and all metal and thread removed, came the newest indignity.

Somehow, after taking a laxative, a constipated person still showed, by x-ray, a mass in the rectum. So, the newest addition to the check-in was an orifice check. For women and men, it was embarrassing and sometimes painful. Eyes, nose, mouth, throat, belly button, and the last private places were now open exploratory territory, claimed in the name of safe travel.

So it’s come to this? How long will folks put up with this?

Jude shook his head and bent over.

Have you hugged a mobile service provider today?

OK. Everyone who gets upset when thinking about mobile operators, raise your hands. Yup.

Now, everyone who gets a warm fuzzy feeling of how wonderful mobile operators are, raise your hands. C’mon now, there’s got to be at least one of you.

Yup. How typical. We all love beating on mobile service providers. They are dinosaurs, they are slow, they are greedy, they are <fill in your favourite complaint>.

But, they have feelings, just like you and me. They have legacy to deal with, a huge number of customers, and business goals, just like you and me. They have a bunch of vendors pitching ideas to them, trying to get a cut of their hard earned money and customers, just like you and me (uh, I think it’s usually you and me). And they have competitors who are ready to gobble up their market when they stumble, just like, you got it, you and me.

Lately, I’ve been trying to put myself in their shoes, trying to find a way to get them from where they are to where I want them to be. Where I want them to be is leading in Communication Services.

Right now, mobile network operators are in the shipping business. You sign up and the operator ships voice minutes, data packets, and SMS packets for a unit price. You ship more, you pay more.

But, the world of telecom networks doesn’t fit that 150 year-old model anymore. Data can come in all shapes and sizes, and not always proportional to their unit use. For example, a photo can be 32kb, 320kb, or 3200kb in size, but it’s still a single photo. Similarly for video and audio.

In the world of Communication Services, you pay for access to the pipe and can pipe through any sort of data permitted by that Class of Service (duh, that’s how broadband fixed-network access works). Voice is a service. SMS is a service. Hey, MMS is a service, too. And, of course, there could be different classes of data services, though I prefer just one – IP (I think that covers the ones we most love, and eventually cover all of them). Of course, now you can have a whole menu of Services that you can charge for in the vertical and horizontal direction.

And here’s where thinking like an operator helps us understand what we are up against.

We always talk about open and unlimited access to the network. Eh, that’s great for the user, but puts an incredible burden on the network operator. Remember, when dial-up was all the rage, the fixed line phone companies were dying under the load, since they had built the network based on 3min calls, not 8hour connections. And then there was the whole fight over termination charges (which is how European ISPs made money).

While I think it would be great if voice, SMS, and data were unlimited under a monthly subscription plan, the bottleneck is the network capacity. 

I think if we could convince operators to charge for Service Class, not for shipping of services (per month vs. per minute or kb) and at the same time, help them build more capacity on their networks, then maybe we have a chance of transforming the mobile networks in the same way as broadband has transformed the Internet.

While there might be the odd operator who would love to provide unlimited something, they know that their network is not up to it. It’s just not built to support such unlimited stuff.*

I don’t think it’s impossible though, and I think if the operators started looking into it (and maybe had a slight change in mind-set) they might find the magical formula.

What do you think?

Now, be sympathetic and go hug an operator. They need a little love and understanding. 🙂

 

*One thing operators know well is network capacity and how to build the most cost effective network (something like, average usage time per user, and average number of users per base station). I wonder if the muni-WLAN folks are as clever. Talk about the let-down potential due to all the hype.

Nokia acquires gate5 to add robust mapping and navigation to its devices

Cool.

It was a discussion on location services that made me finally realize that things are different when you are talking about Multimedia Computer and not entry-level phones.

I always poo-poohed location apps since they really only shine on higher-end phone where you have more connectivity and information. Well, now that high-end is my life, my mind is starting to fill up with location apps.

So, yeah, this is a good thing for Nokia and makes my job easier.

Heh heh.

Link: Nokia acquires gate5 to add robust mapping and navigation to its devices.

Nokia and gate5 AG today announced that an agreement has been signed for Nokia to acquire gate5. gate5 is a leading supplier of mapping, routing and navigation software and services. By acquiring gate5, Nokia will offer consumers maps, routing, navigation and other location based applications on its mobile devices.

Infoworld reports: China hits 432 million mobile phone users

Woah! Thems a lot of apples.

Chugging along to 3 BILLION users, when will it stop? Already almost everyone who can afford a phone has one. Soon everyone from seven to seventy will have one.

What will the phone companies do then?

Link: China hits 432 million mobile phone users | InfoWorld | News | 2006-08-24 | By Dan Nystedt, IDG News Service.

China Mobile Communications, the world’s largest mobile network operator, has been adding 4.29 million new subscribers per month on average so far this year. The company boasted 278.3 million users at the end of July, and if it continues to grow so fast, it could reach 300 million by the end of this year.

Tom Hume on: Off-hours mobile usage

Tom, below, makes an interesting observation that is complemented by another observation by Mark Curtis.

Two points jump our to me:
1) Do we have any flippin’ clue, in the end, what folks are doing with their mobile phones?
2) The answer lies in building your product, releasing it into the wild, and doing some simple observation.

But, as we all know, we try to do all the guess work, contingency planning, and pitching before the product is released.

I think the optimum is somewhere between pre-design research, gut instinct, and trust that your users will quickly converge on the real use of your product.*

Link: Tom Hume: Off-hours mobile usage.

Mark Curtis on mobilising our meat based selves: "On Flirtomatic, a flirting community on mobile and web that I’m closely involved with, we see our biggest interaction (chat) levels at 4.30 in the afternoon and between 10 and 12 midnight – and equally on phones and web. These latter users are to some extent choosing a virtual night out."

We see similar behaviour with mobile puzzling. We expected commuting times to be the big hours for it – 7-9am and 5-7am, mirroring the times when crosswords and sudoku are embedded into everyday lives already. (We can track when people are actually wanting to puzzle because Puzzler uses a single download, pay-per-play model)

No way. Usage grows steadily throughout the day and peaks in the wee hours (2-3am). This is complementary to puzzling in the real world.

*Thinking back, I’ve always understood this (I’m a died-in-the-wool arch-skeptic) and have always tried to place products in strange places. I was looking for that ‘they did what with it?’ kinda response. It’s a minima-maxima thing that the science geek in me can ramble on but will spare you.

The burden of mind-set

Gotta say that yesterday I realized how much some lines of thought were ingrained in me.

Today, some of my pet ideas, so well received by others, kinda fell flat in some discussions. Only later did I realize why.

You might remember that I have been quite focused on services for simple voice and SMS only phones. It was natural, seeing that the vast majority of phones were like that, especially in emerging markets.

But, as you can imagine, the folks who make the amazing ‘Multimedia Computers’, the amazing Nseries phones, the folks who work at Nokia Multimedia are not constrained in that way at all. D’oh!

Yes, I need to do a bit of a deep brain reset to realign my head once more with what one can do when one has a super-duper mobile thingamagig in your pocket, hands, desk, wherever.

While an independent service provider usually thinks of the largest market, as a product creator for Multimedia, you know that by definition, all your customers have a certain kind of device: yours.

That said, it’s time to let the mind soar.

Rotary phone with a SIM

Funny retro phone.

Mainredrotary

Link [via Peter B]: Spark Fun Electronics.

Description: This is the ever popular Portable Rotary Phone, now in Red! Phone comes fully assembled and tested. All you have to do is open the phone, insert your SIM card, and turn the unit on! The unit will utilize your phone number and account minutes. Phone dials out like normal through the rotary. Incoming calls ring the original, loud, gong style metal bells. Please note: As with all cellular phones, there is no dial tone. While we thoroughly enjoying taking the Port-O-Rotary out on the town, please realize the sound quality will not be as good as your pocket phone. This phone is for entertainment purposes only!

Under Constriction – changes, changes, and more changes

Oy vey. It’s been a heck of a time these last few weeks. It feels like I am going through some Cosmic Constriction that’s just squeezing, twisting, and stretching me.

Ugh.

Of course, my writing has suffered greatly. And this Constriction just tightened a few notches, so I need to drop all my little side interests and focus ever more on my work.

Ah, work
After labouring in a corner of the proverbial dark and dank basement for so long, I have been yanked into the light and plopped right into the middle of a very active, very fast, and very interesting group.

This week I left my Web strategy consulting support all talk no walk role at our Nokia Ventures Organization (eh, they’d evolved enough that they needed me no more) and joined another team at Nokia Multimedia (the goons who make the Nseries ‘multimedia computer’) as a Product Manager for Multimedia Experiences.

Of course, the company is huge and I’m not the only one involved in making cool stuff here (credit where credit is due). Also, there are a ton of things in progress, so in the short term, I am just helping things come to final fruition. Nonetheless, the role places me in a great position to pull together the products in various Multimedia experience areas, such as games, music, TV, video and photos, computers, and Web. I look forward to that challenge.

This role is a definite switch from my passive cogitation to actually having to create products. Heh, let’s see if I gots what it takes. In any case, I’ll be here for some time to come.*

Oh, one last thing. My fearless leader is way cool with me writing and talking about stuff. I will be able to continue writing and speaking about as much interesting stuff as I can, unfiltered and uncut.

Pause for station identification
With that in mind, let me state the standard disclaimer: everything I write here on this site is an expression of my own opinions, NOT of my employer, Nokia. If these were the opinions of Nokia, the site would be called ‘Nokia something’ and, for sure, the writing and design would be much more professional. Likewise, I am an intensely trained professional writer (heh), so don’t expect to find any confidential secret corporate mumbo-jumbo being revealed here. Everything I write here is public info or readily found via any decent search engine or easily deduced by someone who has an understanding of the industry.

On the flip side, this is my personal site. Please don’t flood me with ideas that you think Nokia might be interested in. Better to leave a comment or trackback relevant to one of my posts (emphasis: relevant). Or go visit one of the Nokia blogs.

So there.

See ya later.

 

*Of course, I can be persuaded. If anyone has a big book advance, or an unwanted multi-million-Euro winning lottery ticket, or a CxO-level position to offer me (biotech, mobile, or Web are good places to start), feel free to email me. 🙂